Support

Common questions

How do I get an account?

TowYardIQ accounts belong to towing companies. If your company already uses TowYardIQ, ask your owner or dispatcher to invite you from Settings → Users — you'll get an email invitation. If you're setting up your company for the first time, register here and follow the setup steps.

I forgot my password

Use the "Forgot password" link on the sign-in page and we'll email you a reset link.

How do I install the app on my phone?

TowYardIQ installs straight from your browser — no app store account needed. Follow the step-by-step install guide for iPhone and Android.

I'm not getting job notifications

Job alerts are sent as push notifications, and each phone has to opt in once: open your Account page on the phone and turn on notifications for this device. On iPhone, notifications only work after the app is added to your Home Screen (see the install guide). Still quiet? Check that your phone's notification settings allow TowYardIQ, then use Send Test on the Account page.

I only see the Jobs screen

That's by design — driver accounts are focused on the driver portal. If you need dispatch, inventory, or billing screens, ask your company owner to change your role in Settings → Users.

How does billing work?

Companies subscribe with one flat monthly plan; drivers and team members never pay anything. Owners and admins manage the subscription, payment card, and invoices from the Subscription page.

How do I delete my account?

From your Account page, choose Delete account — we'll email you a confirmation link, show you exactly what will be removed, and delete your account and personal data once you confirm. Company owners choose whether to hand their company to a teammate or delete it. Prefer email? Write to support@mkn.us from the address on your account. Details are in our Terms & Privacy Policy.

Who can see my company's data?

Only your company's team members — every record is scoped to your company. We don't sell personal information. Location sharing for drivers runs only while you're on shift, and the details are in our Terms & Privacy Policy.

Something looks broken

Email support@mkn.us with what you were doing, what you expected, and what happened instead. A screenshot helps a lot.

Guides

Setup walkthroughs and how-to articles live at towyardiq.com/articles.